faqs

Add the work that you love to the inquiry list and submit the inquiry. Our team will be in touch with you over email or via Whatsapp to take the order forward.

All our collection pieces are made by hand and to order. Please allow up to 6-8 weeks to process and deliver your special
order. If you have ordered an engagement ring or have commissioned a piece, this may take longer.
If your order is urgent, please email us and we will try our best to accommodate your request.
If you have ordered a product for which we are experiencing unforeseen delays, we will notify you via email or
telephone. Upon shipment, we will send you a shipping confirmation with the tracking number, via email

We offer personalization with engraving (dates, names, initials, messages) for our pieces. Please email us with your request and we will determine if it is possible for the chosen product and share its position too.

If you do not see your size as an option for your chosen piece, we will be happy to customize it for you. You can reach us over email or WhatsApp.

Ring size guide – Click on the link to download and print the ring size guide.
Bracelet size guide - Click on the link to download and print the bracelet size guide.

If you do not see your size on our menu, please contact us and we will customize it for you.
Should you require any assistance, we will be happy to advise over email at info@studiorenn.com or over Whatsapp at +91 80700 09200 between 10:00 AM to 5:00 PM IST.

We thrive on collaborations and a commission is our most fulfilling collaboration. We would love to create a piece - something made specially for you, that could only be made by us.
For additional information on commissioning a piece, please refer to the commissions page (linked).
Our jewelry is designed to last forever and to be worn. With some simple care, you can ensure they are preserved for years to come.

Store jewelry in such a way that each piece is separated from the other as some gemstones can be easily abraded
and the gold finishes can get scratched. Avoid exposing your jewelry to abrasive surfaces. The jewelry is best
stored in the cases in which they came in or soft fabric pouches.
While traveling, safely store your jewelry individually in soft fabric pouches. To keep your jewelry scratch-free,
secure and untangled while you are traveling, please ensure that each item has its own compartment or separate
pouch.

Always put your jewelry on last. To prevent damage to the pieces as much as possible, we recommend that you do
not wear diamond and colored gemstone jewelry while carrying out household/outdoor chores, before swimming in
a chlorinated pool, hot tub, hot spring, or when using household cleaners and bleaches. Extreme temperatures,
perfumes, hair products and cosmetics, among others, can also damage jewelry; certain gemstones and pearls can
become dulled and gradually lose their luster.

Diamond jewelry should be cleaned with mild soap and water solution and a soft brush. To prevent damage as
much as possible, we recommend you do not use harsh detergents, alcohol or ultrasonic cleaning methods.
To clean the jewelry, use a lint-free cloth. Soap, water and liquid cleaners should not be used on certain
gemstones. Please contact us, if you are unsure.

Please note, currently we are only able to accept orders to addresses within India, US, Canada, UK, France,
Switzerland, Germany, Italy, Austria, Spain, Greece, Belgium, UAE, Qatar, Bahrain, KSA, China, HK, Japan,
Singapore, S. Korea, Thailand and Australia. Please contact us in the event that you are in a country which is not
listed, as we may still be able to deliver, at our discretion.
The jewelry will arrive in a Studio Renn case, with a personal note. This package will arrive at your doorstep in a
discreet corrugated box, and will only be delivered in hand.
You will receive an email with the shipping confirmation and delivery details, once your order has been shipped and
at every subsequent step.

We use BVC or equivalent logistics partner depending on the address of delivery. We insure all of our packages and require a signature at the time of delivery. Please allow for 2 days for delivery from the date of shipping.

We use FedEx, Brinks or Ferrari depending on the country of delivery and the value of the package. We insure all of
our packages and require a receipt signature for all deliveries. Please make sure you choose an address for delivery
where either you or someone (on your behalf) is available to accept and sign for it.
We currently only offer standard delivery - please allow 10-14 working days for delivery from the time of shipment.
In case your order is urgent, we will need to evaluate the option of express delivery for your country. We will do our
best to accommodate your request.
Customs duty and local taxes will be charged to you, depending upon the country of residence. This will be
calculated at the time of confirmation of order and will be pre-paid on your behalf, when your order is shipped, so
that you receive your package hassle-free.
By law, we cannot change the value of order on commercial invoices. We adhere to all international import/export
laws strictly. Please note we cannot be held accountable for delays in delivery beyond our control, including
customs clearance.

We accept payments by bank transfer or credit card. We accept all major credit cards such as MasterCard, Visa and American Express. To confirm the order, we will request a 50% advance payment via either of these modes, and the balance when the piece is ready to be shipped out.
No matter the mode of payment, we request a copy of a government issued photo ID for audit, custom clearance
and delivery purposes (as applicable)
We take all precautions — administrative, technical, and physical measures — to safeguard your personal
information. To securely receive your payments over the internet, we use Secure Sockets Layer (SSL) encryption
technology, which is the standard internet practice to ensure your details are protected.

If you realized that you made a mistake and wish to cancel your order, please contact us over email immediately.
Since all pieces are handmade and to order, we can cancel your order within 3 days of placing the order. There may
be some fee involved in reversing the charges of the payment and we will deduct it from the transfer amount.

Since all our pieces are made to order, all sales are final.

If you should receive a damaged item, please contact us immediately by email. In the case of damage incurred
during shipment, we must be notified within 48 hours of delivery in order to initiate the return process. If your piece
gets damaged with wear at a later date, please email at info@studiorenn.com for review, including your order
number and purchase date, detailed description of the damage with images.

Should you require any assistance, we will be happy to advise over email at info@studiorenn.com or over Whatsapp
at +91 80700 09200
Even though our website is open 24/7, we work Monday-Saturday, 10:00 AM to 5:00 PM IST. If you enquire about a product or a purchase beyond these hours, we will get back to you at the earliest on the following working day.